Switchity
The One broadband

The One broadband deals

Compare every The One broadband deal in one place, speeds up to 2.2Gbps, contracts from 18-month. Check what's available at your postcode.

Compare up to 3 deals side-by-side
Price rises disclosed
Two trees planted for every switch

Deals shown are sampled across UK postcodes to surface the widest mix. Use our postcode checker to see exact pricing and availability at your home.

3 networks
Network
FTTP
Openreach + 2 more
Top speed
2.2Gbps
Prices from
—
Min contract
18months
Customer rating
1.8/ 5
498 reviews

Customer rating sourced from Trustpilot. Checked 11 September 2026.

Why choose The One?

18-month minimum contracts

Every package runs on an 18-month minimum term. This sits neatly between the standard 24-month deals from major providers and the 12-month options found at smaller networks, getting you out of contract sooner than the big names.

Fast UK call centre responses

The One commits to answering customer service calls in under a minute from their UK-based centre. While UK support is becoming more common, a specific pledge on answer times is rare and helpful when you need to resolve an issue quickly.

Three-network wholesale footprint

By reselling across Openreach, CityFibre, and Community Fibre, The One reaches more postcodes than providers relying on a single network. The actual connection you get simply depends on which wholesaler serves your street.

Speeds up to 2.2Gbps

The top tier offers multi-gigabit speeds on a 100% full-fibre connection. This provides significant capacity for specific high-demand tasks, though the underlying fibre technology itself is standard across the current market.

Included WiFi 6 router

You get a free WiFi 6 router that includes built-in parental controls and online security features. WiFi 6 handles multiple devices well and serves as the expected standard for most modern broadband packages.

The One operates as a multi-network full-fibre reseller, delivering services across the Openreach, CityFibre, and Community Fibre wholesale networks. Because they do not own the physical infrastructure, their availability is tied to where these three partners have rolled out their cables. However, combining three separate networks into one service footprint gives them much wider postcode availability across the UK than a provider relying on just a single wholesale partner.

Rather than competing purely on scale or budget pricing, The One focuses heavily on service responsiveness and contract flexibility. Every broadband package comes with an 18-month minimum term as standard, alongside a specific commitment to answer calls at their UK customer service centre in under a minute. They also supply a free WiFi 6 router equipped with integrated parental controls and online security features on all their full-fibre connections.

You can sign up for The One anywhere that Openreach, CityFibre, or Community Fibre has installed a full-fibre connection. This combined reach covers a significant portion of UK homes, meaning you have a strong chance of accessing their service. Their packages scale all the way up to 2.2Gbps, providing plenty of capacity for modern homes with demanding download and upload needs.

The One package types

The Simple one

This 150Mbps tier provides comfortable capacity for a household of three or more people. It handles high-definition streaming, online gaming, and multiple devices running at once without issue, serving the needs of most typical homes.

The Chosen one

Running at 900Mbps, this package suits busy homes with four or more people downloading and streaming simultaneously. It offers high capacity for heavy usage, This tier suits homes with multiple gamers downloading large game files alongside heavy 4K streaming.

The Everything one

This 2.2Gbps multi-gig tier caters to specific high-demand situations rather than just large families. Gamers can download large AAA titles in a fraction of the time, while remote workers and content creators benefit from the fast upload speeds when sending large files to cloud servers.

The One sits firmly in the mid-range of the broadband market. This entry cost is higher than budget altnets and roughly level with major rivals for similar speeds, but it comes without the gift cards or introductory discounts those competitors often provide. You do get free setup included across the range.

All The One deals run on an 18-month minimum term, with no 12-month or rolling options available. Every package includes a single fixed pounds-and-pence price rise on 1 April 2027. Every package includes a single fixed price rise scheduled during the contract, with the exact date and amount disclosed at sign-up.

The One pros and cons

Pros

  • Contracts run for 18 months rather than the standard 24, so you get back to a free choice sooner than most providers offer
  • UK based call centre with calls answered in under a minute, which is a specific commitment few providers make
  • Uses Openreach, CityFibre and Community Fibre, giving decent reach across multiple networks
  • WiFi 6 router included with parental controls and online security built in as standard
  • Speeds go up to 2.2Gbps with free setup and 100% full fibre across the range

Cons

  • Trustpilot rating of 1.8 is well below most providers on our panel, so read recent reviews carefully before committing
  • Every deal includes a price rise during the contract, so the monthly cost will go up before your 18 months are done

How The One compares

The One vs Sky. The One offers an 18-month contract with a fixed mid-contract price rise, while Sky ties you in for 24 months with unspecified rises that allow you to leave penalty-free. Sky reaches faster top speeds of 5Gbps, typically offers gift cards at entry level, and participates in the automatic compensation scheme, which The One does not.

The One vs YouFibre. YouFibre is cheaper at entry level, offers shorter 12-month contracts, and promises no mid-contract price rises at all, whereas The One includes a single guaranteed price increase during the contract. YouFibre also pushes faster top speeds up to 7Gbps and includes a newer WiFi 7 router, compared to the WiFi 6 hardware from The One.

The One vs Rise Fibre. Both are direct competitors operating as multi-network resellers with broadly equivalent top speeds. Rise Fibre gives you the option of shorter 12-month terms and typically offers introductory discounts for the first year, but The One counters this with a specific commitment to answer calls at their UK centre in under a minute.

Compare with
Sky
Sky2.7 / 5
YouFibre
YouFibre4.7 / 5
Rise Fibre
Rise Fibre4.6 / 5
Eco impact

Switch to The One and plant trees

Every successful switch through Switchity plants 2 trees through our verified reforestation partner, Ecologi. Our switchers have already captured over 9,000 kg of CO₂ and released nearly 46,350 kg of oxygen annually.

450 / 1000 trees45% to goal
Verified reforestation partner: Ecologi
Best Environmentally-Focused Comparison Platform 2026, SME News
2
Trees per switch
9,000+ kg
CO₂ captured
£21,000+
Customer savings

Savings estimated from the typical bill our exit-fee calculator users report against comparable deals on our panel, per confirmed switch.

The One broadband — common questions

Our community impact

Every switch through Switchity supports reforestation and saves our community money on their broadband.

450
Trees grown together
£21,000
Saved by community
£105
Typical yearly saving
550
Trees to go to goal

Savings are estimates: the typical bill our exit-fee calculator users report against comparable deals on our panel, applied per confirmed switch. Ofcom finds in-contract broadband customers pay £7 to £9 a month less than out-of-contract customers (February 2026).

Claudia Constantin
Written by Claudia Constantin, Co-Founder & Managing EditorPublished · Updated

Pricing and availability for The One are based on Switchity's real-time analysis of active deals from our supplier panel. Enter your postcode to see what The One can deliver at your address.

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